In some specific use-cases, for example when a platform owner would like to open the product onboarding to a large audience, it could be useful to have new accounts and new products reviewed by an administrator before reaching the public marketplace catalog.
A specific platform configuration can activate an approval workflow for new vendors account and products.
Account approval workflow
For every new vendor account creation on the marketplace, the Admin receives an email with a summary of all the account details that the vendor provided.
Until an Admin approves the account, the vendor cannot login to the control panel.
Once an Admin approved the account, the vendor will receive an email notification and can login to the control panel to start onboarding new products.
Product approval workflow
When this feature is enabled, if the the Vendor makes changes on the editorial descriptions of a product / plan, the platform creates a draft that needs to be approved by the Admin in order to become effective (really published on a marketplace).
The Vendor can request the Admin to review (and possibly approve) his draft by clicking on a "Request review" button. Once done, the Admin will receive an email notification.
The platform provides the Admin with a view listing all the "pending drafts". By clicking on one of them, a comparison view is provided, to empathize the differences between the previous contents and their latest versions.
While a draft is under approval by the Admin, the Vendor can still update his draft, the new modifications will substitute the previous ones on the "current draft".
When the Admin approves a draft:
- the vendor receives an email notification ("your draft is now approved")
- if the draft refers to an unpublished plan, the platform automatically publish it
- if the draft refers to main product descriptions (not directly related to plans), the changes are published on the marketplaces only if the product was already visible